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<h1 id="troubleshooting-guide">Troubleshooting Guide<a class="headerlink" href="#troubleshooting-guide" title="Permanent link">&para;</a></h1>
<p>This section covers common issues, error messages, and solutions for Changemaker Lite V2. Use this guide to diagnose and resolve problems with installation, configuration, and operation.</p>
<h2 id="quick-reference">Quick Reference<a class="headerlink" href="#quick-reference" title="Permanent link">&para;</a></h2>
<h3 id="common-errors"><a href="common-errors/">Common Errors</a><a class="headerlink" href="#common-errors" title="Permanent link">&para;</a></h3>
<p>Frequently encountered error messages:</p>
<ul>
<li>Error codes and meanings</li>
<li>Stack trace interpretation</li>
<li>Quick fixes</li>
<li>When to escalate</li>
</ul>
<h3 id="faq"><a href="faq/">FAQ</a><a class="headerlink" href="#faq" title="Permanent link">&para;</a></h3>
<p>Frequently asked questions:</p>
<ul>
<li>Installation questions</li>
<li>Configuration questions</li>
<li>Feature questions</li>
<li>Troubleshooting tips</li>
</ul>
<h3 id="docker-issues"><a href="docker-issues/">Docker Issues</a><a class="headerlink" href="#docker-issues" title="Permanent link">&para;</a></h3>
<p>Container and orchestration problems:</p>
<ul>
<li>Container won't start</li>
<li>Port conflicts</li>
<li>Volume permission errors</li>
<li>Network connectivity</li>
<li>Resource constraints</li>
</ul>
<h3 id="database-issues"><a href="database-issues/">Database Issues</a><a class="headerlink" href="#database-issues" title="Permanent link">&para;</a></h3>
<p>PostgreSQL and Prisma problems:</p>
<ul>
<li>Connection errors</li>
<li>Migration failures</li>
<li>Query performance</li>
<li>Data corruption</li>
<li>Backup/restore issues</li>
</ul>
<h3 id="authentication-issues"><a href="auth-issues/">Authentication Issues</a><a class="headerlink" href="#authentication-issues" title="Permanent link">&para;</a></h3>
<p>Login and permission problems:</p>
<ul>
<li>Can't log in</li>
<li>Token expired</li>
<li>Invalid credentials</li>
<li>Role permission denied</li>
<li>Session management</li>
</ul>
<h3 id="email-issues"><a href="email-issues/">Email Issues</a><a class="headerlink" href="#email-issues" title="Permanent link">&para;</a></h3>
<p>Email delivery problems:</p>
<ul>
<li>SMTP connection failed</li>
<li>Emails not sending</li>
<li>Queue backed up</li>
<li>Template errors</li>
<li>Test mode not working</li>
</ul>
<h3 id="geocoding-issues"><a href="geocoding-issues/">Geocoding Issues</a><a class="headerlink" href="#geocoding-issues" title="Permanent link">&para;</a></h3>
<p>Address geocoding problems:</p>
<ul>
<li>Geocoding fails</li>
<li>Wrong coordinates</li>
<li>Provider errors</li>
<li>Rate limiting</li>
<li>Bulk geocoding stuck</li>
</ul>
<h3 id="monitoring-issues"><a href="monitoring-issues/">Monitoring Issues</a><a class="headerlink" href="#monitoring-issues" title="Permanent link">&para;</a></h3>
<p>Observability and metrics problems:</p>
<ul>
<li>Prometheus not scraping</li>
<li>Grafana dashboard errors</li>
<li>Alert not firing</li>
<li>Metrics missing</li>
<li>Service health incorrect</li>
</ul>
<h3 id="performance-optimization"><a href="performance-optimization/">Performance Optimization</a><a class="headerlink" href="#performance-optimization" title="Permanent link">&para;</a></h3>
<p>Speed and efficiency improvements:</p>
<ul>
<li>Slow API responses</li>
<li>Database query optimization</li>
<li>Frontend performance</li>
<li>Cache optimization</li>
<li>Resource usage</li>
</ul>
<h2 id="common-issues">Common Issues<a class="headerlink" href="#common-issues" title="Permanent link">&para;</a></h2>
<h3 id="installation-problems">Installation Problems<a class="headerlink" href="#installation-problems" title="Permanent link">&para;</a></h3>
<p><strong>Symptom:</strong> Docker containers fail to start</p>
<p><strong>Common Causes:</strong>
- Port conflicts
- Missing environment variables
- Insufficient resources
- Corrupted volumes</p>
<p><strong>Solutions:</strong>
1. Check port availability: <code>netstat -tulpn | grep &lt;port&gt;</code>
2. Verify <code>.env</code> file exists and is complete
3. Increase Docker memory/CPU limits
4. Remove volumes: <code>docker compose down -v</code></p>
<hr />
<p><strong>Symptom:</strong> Database migration fails</p>
<p><strong>Common Causes:</strong>
- Database not running
- Connection string incorrect
- Migration conflict
- Permission issues</p>
<p><strong>Solutions:</strong>
1. Verify PostgreSQL is running: <code>docker compose ps</code>
2. Check <code>DATABASE_URL</code> in <code>.env</code>
3. Reset database (dev only): <code>npx prisma migrate reset</code>
4. Check user permissions</p>
<hr />
<p><strong>Symptom:</strong> "Cannot connect to Redis"</p>
<p><strong>Common Causes:</strong>
- Redis not started
- Wrong password
- Port conflict
- Network issue</p>
<p><strong>Solutions:</strong>
1. Start Redis: <code>docker compose up -d redis</code>
2. Verify <code>REDIS_PASSWORD</code> matches in all services
3. Check port 6379 not in use
4. Test connection: <code>docker compose exec redis redis-cli ping</code></p>
<h3 id="runtime-problems">Runtime Problems<a class="headerlink" href="#runtime-problems" title="Permanent link">&para;</a></h3>
<p><strong>Symptom:</strong> API returns 500 errors</p>
<p><strong>Common Causes:</strong>
- Unhandled exception
- Database query error
- Service unavailable
- Configuration issue</p>
<p><strong>Solutions:</strong>
1. Check API logs: <code>docker compose logs -f api</code>
2. Review error stack trace
3. Test database connection
4. Verify environment variables</p>
<hr />
<p><strong>Symptom:</strong> Frontend shows blank page</p>
<p><strong>Common Causes:</strong>
- Build error
- API not reachable
- CORS issue
- JavaScript error</p>
<p><strong>Solutions:</strong>
1. Check browser console (F12)
2. Verify <code>VITE_API_URL</code> in <code>.env</code>
3. Check nginx CORS headers
4. Rebuild admin: <code>docker compose build admin</code></p>
<hr />
<p><strong>Symptom:</strong> Emails not sending</p>
<p><strong>Common Causes:</strong>
- SMTP credentials wrong
- Test mode enabled
- Queue worker not running
- Network blocked</p>
<p><strong>Solutions:</strong>
1. Check <code>EMAIL_TEST_MODE</code> setting
2. Verify SMTP settings in <code>.env</code>
3. Check email queue: <code>docker compose logs -f api | grep email</code>
4. Test with MailHog (port 8025)</p>
<h3 id="configuration-issues">Configuration Issues<a class="headerlink" href="#configuration-issues" title="Permanent link">&para;</a></h3>
<p><strong>Symptom:</strong> Subdomain routing not working</p>
<p><strong>Common Causes:</strong>
- Nginx config error
- DNS not set up
- Tunnel not configured
- Certificate issue</p>
<p><strong>Solutions:</strong>
1. Check nginx config: <code>docker compose exec nginx nginx -t</code>
2. Verify DNS records
3. Review tunnel status in Pangolin page
4. Check SSL certificate validity</p>
<hr />
<p><strong>Symptom:</strong> Feature not working (media, listmonk, etc.)</p>
<p><strong>Common Causes:</strong>
- Feature flag disabled
- Service not started
- API credentials missing
- Integration not configured</p>
<p><strong>Solutions:</strong>
1. Check feature flag in <code>.env</code> (e.g., <code>ENABLE_MEDIA_FEATURES</code>)
2. Start required services: <code>docker compose up -d &lt;service&gt;</code>
3. Verify API keys/credentials
4. Complete setup wizard in admin</p>
<h2 id="diagnostic-commands">Diagnostic Commands<a class="headerlink" href="#diagnostic-commands" title="Permanent link">&para;</a></h2>
<h3 id="check-service-status">Check Service Status<a class="headerlink" href="#check-service-status" title="Permanent link">&para;</a></h3>
<div class="language-bash highlight"><pre><span></span><code><span id="__span-0-1"><a id="__codelineno-0-1" name="__codelineno-0-1" href="#__codelineno-0-1"></a><span class="c1"># All services</span>
</span><span id="__span-0-2"><a id="__codelineno-0-2" name="__codelineno-0-2" href="#__codelineno-0-2"></a>docker<span class="w"> </span>compose<span class="w"> </span>ps
</span><span id="__span-0-3"><a id="__codelineno-0-3" name="__codelineno-0-3" href="#__codelineno-0-3"></a>
</span><span id="__span-0-4"><a id="__codelineno-0-4" name="__codelineno-0-4" href="#__codelineno-0-4"></a><span class="c1"># Specific service</span>
</span><span id="__span-0-5"><a id="__codelineno-0-5" name="__codelineno-0-5" href="#__codelineno-0-5"></a>docker<span class="w"> </span>compose<span class="w"> </span>ps<span class="w"> </span>api
</span><span id="__span-0-6"><a id="__codelineno-0-6" name="__codelineno-0-6" href="#__codelineno-0-6"></a>
</span><span id="__span-0-7"><a id="__codelineno-0-7" name="__codelineno-0-7" href="#__codelineno-0-7"></a><span class="c1"># Service logs</span>
</span><span id="__span-0-8"><a id="__codelineno-0-8" name="__codelineno-0-8" href="#__codelineno-0-8"></a>docker<span class="w"> </span>compose<span class="w"> </span>logs<span class="w"> </span>-f<span class="w"> </span>api
</span><span id="__span-0-9"><a id="__codelineno-0-9" name="__codelineno-0-9" href="#__codelineno-0-9"></a>docker<span class="w"> </span>compose<span class="w"> </span>logs<span class="w"> </span>--tail<span class="o">=</span><span class="m">100</span><span class="w"> </span>v2-postgres
</span></code></pre></div>
<h3 id="test-connectivity">Test Connectivity<a class="headerlink" href="#test-connectivity" title="Permanent link">&para;</a></h3>
<div class="language-bash highlight"><pre><span></span><code><span id="__span-1-1"><a id="__codelineno-1-1" name="__codelineno-1-1" href="#__codelineno-1-1"></a><span class="c1"># API health check</span>
</span><span id="__span-1-2"><a id="__codelineno-1-2" name="__codelineno-1-2" href="#__codelineno-1-2"></a>curl<span class="w"> </span>http://localhost:4000/health
</span><span id="__span-1-3"><a id="__codelineno-1-3" name="__codelineno-1-3" href="#__codelineno-1-3"></a>
</span><span id="__span-1-4"><a id="__codelineno-1-4" name="__codelineno-1-4" href="#__codelineno-1-4"></a><span class="c1"># Database connection</span>
</span><span id="__span-1-5"><a id="__codelineno-1-5" name="__codelineno-1-5" href="#__codelineno-1-5"></a>docker<span class="w"> </span>compose<span class="w"> </span><span class="nb">exec</span><span class="w"> </span>api<span class="w"> </span>npx<span class="w"> </span>prisma<span class="w"> </span>db<span class="w"> </span>execute<span class="w"> </span>--stdin<span class="w"> </span><span class="o">&lt;&lt;&lt;</span><span class="w"> </span><span class="s2">&quot;SELECT 1&quot;</span>
</span><span id="__span-1-6"><a id="__codelineno-1-6" name="__codelineno-1-6" href="#__codelineno-1-6"></a>
</span><span id="__span-1-7"><a id="__codelineno-1-7" name="__codelineno-1-7" href="#__codelineno-1-7"></a><span class="c1"># Redis connection</span>
</span><span id="__span-1-8"><a id="__codelineno-1-8" name="__codelineno-1-8" href="#__codelineno-1-8"></a>docker<span class="w"> </span>compose<span class="w"> </span><span class="nb">exec</span><span class="w"> </span>redis<span class="w"> </span>redis-cli<span class="w"> </span>ping
</span></code></pre></div>
<h3 id="database-diagnostics">Database Diagnostics<a class="headerlink" href="#database-diagnostics" title="Permanent link">&para;</a></h3>
<div class="language-bash highlight"><pre><span></span><code><span id="__span-2-1"><a id="__codelineno-2-1" name="__codelineno-2-1" href="#__codelineno-2-1"></a><span class="c1"># Open Prisma Studio</span>
</span><span id="__span-2-2"><a id="__codelineno-2-2" name="__codelineno-2-2" href="#__codelineno-2-2"></a><span class="nb">cd</span><span class="w"> </span>api<span class="w"> </span><span class="o">&amp;&amp;</span><span class="w"> </span>npx<span class="w"> </span>prisma<span class="w"> </span>studio
</span><span id="__span-2-3"><a id="__codelineno-2-3" name="__codelineno-2-3" href="#__codelineno-2-3"></a>
</span><span id="__span-2-4"><a id="__codelineno-2-4" name="__codelineno-2-4" href="#__codelineno-2-4"></a><span class="c1"># Check migrations</span>
</span><span id="__span-2-5"><a id="__codelineno-2-5" name="__codelineno-2-5" href="#__codelineno-2-5"></a><span class="nb">cd</span><span class="w"> </span>api<span class="w"> </span><span class="o">&amp;&amp;</span><span class="w"> </span>npx<span class="w"> </span>prisma<span class="w"> </span>migrate<span class="w"> </span>status
</span><span id="__span-2-6"><a id="__codelineno-2-6" name="__codelineno-2-6" href="#__codelineno-2-6"></a>
</span><span id="__span-2-7"><a id="__codelineno-2-7" name="__codelineno-2-7" href="#__codelineno-2-7"></a><span class="c1"># View database</span>
</span><span id="__span-2-8"><a id="__codelineno-2-8" name="__codelineno-2-8" href="#__codelineno-2-8"></a>docker<span class="w"> </span>compose<span class="w"> </span><span class="nb">exec</span><span class="w"> </span>v2-postgres<span class="w"> </span>psql<span class="w"> </span>-U<span class="w"> </span>changemaker<span class="w"> </span>-d<span class="w"> </span>changemaker_v2
</span></code></pre></div>
<h3 id="view-logs">View Logs<a class="headerlink" href="#view-logs" title="Permanent link">&para;</a></h3>
<div class="language-bash highlight"><pre><span></span><code><span id="__span-3-1"><a id="__codelineno-3-1" name="__codelineno-3-1" href="#__codelineno-3-1"></a><span class="c1"># All services</span>
</span><span id="__span-3-2"><a id="__codelineno-3-2" name="__codelineno-3-2" href="#__codelineno-3-2"></a>docker<span class="w"> </span>compose<span class="w"> </span>logs<span class="w"> </span>-f
</span><span id="__span-3-3"><a id="__codelineno-3-3" name="__codelineno-3-3" href="#__codelineno-3-3"></a>
</span><span id="__span-3-4"><a id="__codelineno-3-4" name="__codelineno-3-4" href="#__codelineno-3-4"></a><span class="c1"># Specific service</span>
</span><span id="__span-3-5"><a id="__codelineno-3-5" name="__codelineno-3-5" href="#__codelineno-3-5"></a>docker<span class="w"> </span>compose<span class="w"> </span>logs<span class="w"> </span>-f<span class="w"> </span>api
</span><span id="__span-3-6"><a id="__codelineno-3-6" name="__codelineno-3-6" href="#__codelineno-3-6"></a>docker<span class="w"> </span>compose<span class="w"> </span>logs<span class="w"> </span>-f<span class="w"> </span>admin
</span><span id="__span-3-7"><a id="__codelineno-3-7" name="__codelineno-3-7" href="#__codelineno-3-7"></a>
</span><span id="__span-3-8"><a id="__codelineno-3-8" name="__codelineno-3-8" href="#__codelineno-3-8"></a><span class="c1"># Error logs only</span>
</span><span id="__span-3-9"><a id="__codelineno-3-9" name="__codelineno-3-9" href="#__codelineno-3-9"></a>docker<span class="w"> </span>compose<span class="w"> </span>logs<span class="w"> </span>-f<span class="w"> </span><span class="p">|</span><span class="w"> </span>grep<span class="w"> </span>ERROR
</span></code></pre></div>
<h3 id="resource-usage">Resource Usage<a class="headerlink" href="#resource-usage" title="Permanent link">&para;</a></h3>
<div class="language-bash highlight"><pre><span></span><code><span id="__span-4-1"><a id="__codelineno-4-1" name="__codelineno-4-1" href="#__codelineno-4-1"></a><span class="c1"># Docker stats</span>
</span><span id="__span-4-2"><a id="__codelineno-4-2" name="__codelineno-4-2" href="#__codelineno-4-2"></a>docker<span class="w"> </span>stats
</span><span id="__span-4-3"><a id="__codelineno-4-3" name="__codelineno-4-3" href="#__codelineno-4-3"></a>
</span><span id="__span-4-4"><a id="__codelineno-4-4" name="__codelineno-4-4" href="#__codelineno-4-4"></a><span class="c1"># Disk usage</span>
</span><span id="__span-4-5"><a id="__codelineno-4-5" name="__codelineno-4-5" href="#__codelineno-4-5"></a>docker<span class="w"> </span>system<span class="w"> </span>df
</span><span id="__span-4-6"><a id="__codelineno-4-6" name="__codelineno-4-6" href="#__codelineno-4-6"></a>
</span><span id="__span-4-7"><a id="__codelineno-4-7" name="__codelineno-4-7" href="#__codelineno-4-7"></a><span class="c1"># Container resource limits</span>
</span><span id="__span-4-8"><a id="__codelineno-4-8" name="__codelineno-4-8" href="#__codelineno-4-8"></a>docker<span class="w"> </span>compose<span class="w"> </span>config<span class="w"> </span><span class="p">|</span><span class="w"> </span>grep<span class="w"> </span>mem_limit
</span></code></pre></div>
<h2 id="error-message-reference">Error Message Reference<a class="headerlink" href="#error-message-reference" title="Permanent link">&para;</a></h2>
<h3 id="database-errors">Database Errors<a class="headerlink" href="#database-errors" title="Permanent link">&para;</a></h3>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-5-1"><a id="__codelineno-5-1" name="__codelineno-5-1" href="#__codelineno-5-1"></a>P2002: Unique constraint failed
</span></code></pre></div>
<strong>Cause:</strong> Duplicate value for unique field (email, slug, etc.)
<strong>Fix:</strong> Use different value or update existing record</p>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-6-1"><a id="__codelineno-6-1" name="__codelineno-6-1" href="#__codelineno-6-1"></a>P2025: Record not found
</span></code></pre></div>
<strong>Cause:</strong> Trying to access non-existent record
<strong>Fix:</strong> Verify ID exists, check deletion</p>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-7-1"><a id="__codelineno-7-1" name="__codelineno-7-1" href="#__codelineno-7-1"></a>P2021: Table does not exist
</span></code></pre></div>
<strong>Cause:</strong> Missing migration
<strong>Fix:</strong> Run <code>npx prisma migrate deploy</code></p>
<h3 id="api-errors">API Errors<a class="headerlink" href="#api-errors" title="Permanent link">&para;</a></h3>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-8-1"><a id="__codelineno-8-1" name="__codelineno-8-1" href="#__codelineno-8-1"></a>401 Unauthorized
</span></code></pre></div>
<strong>Cause:</strong> Missing/invalid JWT token
<strong>Fix:</strong> Login again, check token expiration</p>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-9-1"><a id="__codelineno-9-1" name="__codelineno-9-1" href="#__codelineno-9-1"></a>403 Forbidden
</span></code></pre></div>
<strong>Cause:</strong> Insufficient permissions
<strong>Fix:</strong> Check user role, verify RBAC middleware</p>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-10-1"><a id="__codelineno-10-1" name="__codelineno-10-1" href="#__codelineno-10-1"></a>429 Too Many Requests
</span></code></pre></div>
<strong>Cause:</strong> Rate limit exceeded
<strong>Fix:</strong> Wait, reduce request frequency</p>
<h3 id="docker-errors">Docker Errors<a class="headerlink" href="#docker-errors" title="Permanent link">&para;</a></h3>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-11-1"><a id="__codelineno-11-1" name="__codelineno-11-1" href="#__codelineno-11-1"></a>port is already allocated
</span></code></pre></div>
<strong>Cause:</strong> Port conflict
<strong>Fix:</strong> Stop conflicting service, change port in docker-compose.yml</p>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-12-1"><a id="__codelineno-12-1" name="__codelineno-12-1" href="#__codelineno-12-1"></a>no space left on device
</span></code></pre></div>
<strong>Cause:</strong> Disk full
<strong>Fix:</strong> Clean up: <code>docker system prune -a</code></p>
<p><div class="language-text highlight"><pre><span></span><code><span id="__span-13-1"><a id="__codelineno-13-1" name="__codelineno-13-1" href="#__codelineno-13-1"></a>network not found
</span></code></pre></div>
<strong>Cause:</strong> Docker network missing
<strong>Fix:</strong> Recreate: <code>docker compose down &amp;&amp; docker compose up -d</code></p>
<h2 id="when-to-get-help">When to Get Help<a class="headerlink" href="#when-to-get-help" title="Permanent link">&para;</a></h2>
<p>Escalate to GitHub issues if:</p>
<ul>
<li>Error persists after troubleshooting</li>
<li>Data corruption or loss</li>
<li>Security vulnerability discovered</li>
<li>Bug in core functionality</li>
<li>Documentation unclear</li>
</ul>
<h2 id="related-documentation">Related Documentation<a class="headerlink" href="#related-documentation" title="Permanent link">&para;</a></h2>
<ul>
<li><a href="common-errors/">Common Errors</a></li>
<li><a href="faq/">FAQ</a></li>
<li><a href="docker-issues/">Docker Issues</a></li>
<li><a href="database-issues/">Database Issues</a></li>
<li><a href="auth-issues/">Authentication Issues</a></li>
<li><a href="email-issues/">Email Issues</a></li>
<li><a href="geocoding-issues/">Geocoding Issues</a></li>
<li><a href="monitoring-issues/">Monitoring Issues</a></li>
<li><a href="performance-optimization/">Performance Optimization</a></li>
<li><a href="../development/">Development Guide</a></li>
<li><a href="../deployment/">Deployment Guide</a></li>
</ul>


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